Contact information

Contact Us

We’re here to help.

Whether you have a question about your order, need help with a return, or just want to learn more about our products, our team is ready to assist you.

How to Reach Us

The best way to get in touch is via our Contact Page:
https://zentaro.co.uk/pages/contact

Simply fill out the form and our support team will get back to you as soon as possible.

Response Time

We aim to respond to all enquiries within 24–48 hours (Monday to Friday).

During busy periods, responses may take slightly longer, but we always do our best to get back to you quickly.

What to Include

To help us assist you faster, please include:

  • Your order number (if applicable)
  • A clear description of your enquiry
  • Any relevant photos (for damaged or incorrect items)

Common Enquiries

We can help with:

  • Order updates and delivery questions
  • Returns, refunds, and exchanges
  • Product information and usage
  • Damaged or incorrect items

Business Information

Trading Name: Zentaro
Legal Entity: HodorLTD

Before You Contact Us

You may find your answer quicker by visiting:

We’re Here to Help

Your experience matters to us. If something isn’t right, we’ll do our best to make it right—quickly and fairly.

Why this works (quick insight)

  • Reduces support load (pre-answers common questions)
  • Builds trust with clear response times
  • Encourages higher-quality enquiries (order number, photos)
  • Keeps everything aligned with your no-email, contact-page-only system